Technical Support

Topic is closed due to duplication. For new question, please, create new topic, so we could work with it individually.

Good day to you, Belle Irlan! We already know about the existence of this problem and working on finding a solution. Thank you for request. Have a nice day!

Topic is closed due to duplication of request. For new question, please, create new topic, so we could work with it individually.

Good day to you, fb106956799749936!  You distort the information, that we have provided you. Below you can see the quote from our letter to you. As it is stated above, we do not give advices about services like TrialPay because we do not know on which system they work and how their function. The provided solution is not completely true and not 100% completely working. This decision was sent to us by one of our players and it helped many other players with their TrialPay problems . We are sorry if it does not work in your case. Thank you for request. Have a nice day!

Problem was solved. Topic is closed due to duplication. For new question, please, create new topic, so we could work with it individually.  

Good day to you, rynz500! We have already sent you solution about your issue. Check your mail. You can also see our response to you below. "Combat rating is almost the same like player's Battle rating. You need to know that your current BR is displayed on the left part of the screen. When you equip your recruits in group, so they have different BR too. If you will clear all them from theirs positions, by pressing "take position", and then if you go into "Tower Defense", for example, you will notice that your BR is your own real BR. There is no bug. Just some players like to demonstrate their own power of BR, some players like to demonstrate theirs whole BR with their recruits." Thank you for request. Have a nice day!

Problem was solved. Topic is closed. For new question, please, create new topic, so we could work with it individually.

Good day to you, Epic Panda!   Thank you for your video! Don't worry. It is not the bug. You are just converting one currency into another.   Thank you for request. Have a nice day!  

Hello, everyone!  We recruit people to help us in making our game better. If you're interested, please write us in the following topic: http://forums.creagames.com/index.php?/topic/967-recruitment-of-support-managers.

If you have any problems in the game or with launching the game, please follow these steps: 1) Firstly, be sure that you use the last available version of Flash Player. You can update it in here - http://get.adobe.com/flashplayer/ 2) Refresh page where your game is opened with combination of buttons Ctrl + F5 3) Clear cache in your browser. To do this, close the window with the game, then: Google Chrome: 1. Log off the game and close any opened window in your browser. 2. Click on the "Tools" menu. 3. Select "Clear browsing data". 4. Select "Clear cache" and Delete cookie files". 5. Click on "Clear Browsing Data". Safari: 1. Log off the game and close any opened window in your browser. 2. On the browser toolbar, open Safari menu. 3. Select "Clear Cache". 4. In the dialogue box click on the button "Clear now". Opera: 1. Log off the game and close any opened window in your browser. 2. Click on the "Tools" menu. 3. Select Settings. 4. In the opened window go to "Advanced" tab. 5. In the left pane, click on "History". 6. Click on "Clear Now".  Mozilla Firefox: 1. Log off the game and close any opened window in your browser. 2. Click the "Tools" menu at the top of your browser and select "Clear Recent History". 3. In the opened window, in "Clear:" list select the lowest point "All". 4. Make sure that "Cookies" and "Cache" are checked in boxes. 6. Click on "Clear Now".   Internet Explorer: 1. Log off the game and close any opened window in your browser. 2. In the menu go in such way "Tools"> "Browser Options." 3. Click on the "General" tab. 4. Press on the "Delete" button under "Browsing history". 5. Select "Temporary Internet Files" and "Cookie files". 6. Click on the "Delete" button. 7. Click "OK" button.  Mozilla Firefox for Macintosh: 1. Log off the game and close any opened window in your browser. 2. Open the Firefox menu at the top of your browser and select "Preferences". 3. Go to the "Privacy" tab. 4. Click on the command "Delete now" at the bottom of the dialog box. 5. Check boxes "Cache" and "Cookies" in the dialog box. 6. Click on "Clear Private Data Now".  Changing browser also may help you. 4) Check speed of your internet connection by clicking on this link http://speedtest.net/. If the speed of your internet connection is low, you need to tell employees of the company that provides your internet service, to speed up and stabilize your Internet connection!  The minimum required connection speed - 512kBps. 5) If you are connected through a proxy server or using wireless usb modem, then 100% stable operation of the application can not be guaranteed. These connection methods do not guarantee stability of the internet-connection, so there can be problems with loading web pages, video, online games, etc. 6) Check your computer for malwares using antivirus software. There can be cases when the game is blocked by anti-virus software. You can disable anti-virus software for some time and check if the game is loaded. Just do not forget to turn on! Also, the game can be blocked by ad-blocking software (Adblock) and embedded systems (McAfee) security software. Try to disable them. Instructions on how to disable AdBlock Instructions on how to disable McAfee   Have a nice gameplay!

Problem was solved. Topic is closed. For new question, please, create new topic, so we could work with it individually.

Problem was solved. Topic is closed. For new question, please, create new topic, so we could work with it individually.

Good day to you, Balferest. If there are some problems you still have playing on our 2nd server, so we need some additional information from you: - your nickname in the game - number and name of your server you play on - your character ID (click any place in the game, by pressing right button, then choose "ID replication", paste it in your message here)

Good day to you, Balferest! We are glad that could help you and problem was solved. Thank you for your request. Have a nice day!

Payment Issues If you have any problems with making payments, transactions, billing, buying or changing in-game currencies in Guns'n'Magic game and would like to tell us about that, to make our game better, so feel free contacting with us using HELP button in the up side of game screen and choosing "Payment Issues" option in there. Or you can create new topic in "Payments, billing and game currency" and describe your problem in it. In-game problems If you have found any bugs in Guns'n'Magic game and would like to tell us about that, to make our game better, so feel free contacting with us using HELP button in the up side of game screen and choosing "In-game problems" option in there. Or you can create new topic in "Game bugs" and describe your problem in it. After getting your request we will try to do our best to find and fix this problem in game, so not only you, but every user could play in game without this bug. Common questions If you have common problems somwhow connected with Guns'n'Magic game, so feel free contacting with us using HELP button in the up side of game screen and choosing "Common questions" option in there. Or you can create new topic in "Technical support" and describe your problem in it.   Remember!  Your help is very important for us, because it makes us and our game better!  After getting your request we will try to do our best to find, fix and solve this problem.    

If you have any problems with making payments, transactions, billing, buying or changing in-game currencies, so feel free contacting with us using HELP button in the up side of game screen and choosing "Payment Issues" option in there. Or you can create new topic in "Payments, billing and game currency" and describe your problem in it. After getting your request we will try to do our best to find and solve this problem. Your help is very important for us, because it makes us and our game better!

If you have found any bugs in Guns'n'Magic game and would like to tell us about that, to make our game better, so feel free contacting with us using HELP button in the up side of game screen and choosing "In-game problems" option in there. Or you can create new topic in "Game bugs" and describe your problem in it. After getting your request we will try to do our best to find and fix this problem in game, so not only you, but every user could play in game without this bug. Your help is very important for us, because it makes us and our game better!

Good day to you, Dalton James! Your request is processed and executed.  Reminding your problem: "You bought 33 green essense of the spirits with medals from events and they gone straight to your mail, so you couldn't unpack them in your pixie slots" Important! You can't move more than 24 pixies at one time in your pixie slots from your mail! This means that "33 green essense of the spirits"  in your mail will disappear anyway in 7 days, 'cause  you will not ever have possibility to use them. We have sent you the same "33 green essense of the spirits"  but in unpacked form. You can find them in your mail. Please be carefull next time. Thank you for your request. Have a nice day!

Good day to you, Dalton James!   If you bought 33 green essense of the spirits with medals from events and they gone straight to your mail, so it means that your backpack is overfull and you need one of these variants: - Try to extend your backpack (For each backpack expansion of 5 slots, you must spend a certain amount of Gold or Coupons) - Try to open items in your backpack to free some space in it.   Thank you for feedback. Have a nice day!

Good day to you, Dalton James! We have received your request and now working on a solution for your problem. Please be patient. We will be back soon with the answer, solving this problem. Have a nice day!